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Current Policy

 

By placing an order H-Town Printing by email, phone or using our online price calculator you agree to our terms and conditions as follows:

 

Definitions

H-Town Printing: a company that facilitates the printing and binding of books for private individuals and legal entities;

User / Author: any visitor to H-Town Printing who uses the services and or functionalities provided by H-Town Printing, and/or uploads Works on htownprintingandbindery.com with the aim of having them printed;

Person – individual person or legal entity;

Goods - anything we have produced i.e. books, booklets, etc;

Work - any text, illustration, graphics or other matter provided by the Customer to H-Town Printing for printing and binding or other associated services.

Electronic File - any text, illustration, graphics or other matter supplied or produced by either party.

Account – an account is created once a User has registered on the website, allowing them to log in to the H-Town Printing platform and access the functionalities that said platform provides;

Order – any purchase made on the H-Town Printing website;

H-Town Printing will be referred to as either ‘we’ or ‘us’

Customers  will be referred to as ‘you’

 

Identity of H-Town Printing

H-Town Printing is a subsidiary of part HTown Printing and Bindery Company and located at 12320 Beechnut St Suite B-2, Houston, TX 77072. H-Town Printing is a provider of on-demand book printing, design and binding services.

Email: info@htownprintingandbindery.com

 

Applicability

These Terms and Conditions apply to all Customers/Users of H-Town Printing

Before Services are purchased from H-Town Printing, Customers/Users will be informed about the Terms and Conditions by H-Town Printing.

Customers/Users must agree to the Terms and Conditions before printing a book using H-Town Printing.

Customers/Users can view the most recent version of the Terms and Conditions at any time on the H-Town Printing website.

 

Services provided by H-Town Printing

General: H-Town Printing is an online platform that allows Users to quickly and easily upload, print and bind books.

Other services – services made available or provided by H-Town Printing and not specifically mentioned in the Terms and Conditions are still subject to the conditions outlined in the Terms and Conditions.

 

Purchase of goods: Specific Terms and Conditions for Customers

Account: The Customer placing an Order with H-Town Printing is free to choose whether or not to create an account. Books can also be ordered and paid for without an account.

Order: The Customer pays directly when placing an Order. After receiving payment, the Customer will receive an order confirmation stating the expected delivery time.

Printing and Shipping: The books will be printed and shipped at the Customer’s request. When the Order is ready, it will be transferred to the delivery service and the Customer will receive a shipping confirmation.

The Customer can contact H-Town Printing’s support desk with any questions. Customers can generally expect a response within 24 hours.

Returns: You accept the fact that books printed for you are customized products and are made to order specifically for you. This means that you cannot return the purchased books unless there is a production defect. If Orders are delivered with a defect and you are found to be in the right, we will reprint the Order, using the manuscript and cover files in the state they were in at the time of ordering. The Order will not be refunded.

H-Town Printing reserves the right to deactivate the account of any customer who does not abide by the Terms and Conditions at its sole discretion.


Payment
We will invoice you for the Goods on or at any time after the order of the Goods has been placed.

We will not attempt to deliver Goods until we have received payment unless agreed otherwise.

Payments can be made by bank transfer or through the payment page on our website.

Both parties must pay all amounts due under these Terms and Conditions in full without any deduction or withholding except as required by law and neither party is entitled to assert any credit, set-off or counterclaim against the other in order to justify withholding payment of any such amount in whole or in part.

 

Delivery


We will arrange for the delivery of the Goods to the address specified in the quotation or order, or to another location as agreed in writing.

The delivery address is the address provided by you. After you have paid, you will receive an order confirmation. This email must be carefully checked for accuracy by you. Any errors in the address must be reported to us immediately. If an incorrect address is entered, the responsibility for us to deliver to the correct address expires. You are responsible for damages and/or additional costs to be incurred.

At the time an Order is handed over to the delivery service, you will receive a shipping confirmation containing the tracking code. You are responsible for tracking the status of the delivery and for receiving the Order, even if this means picking up the Order at a pick-up point.

If you have chosen collection for your Goods, you must collect the Goods from our premises unless agreed otherwise.

Subject to the specific terms of any special delivery service, delivery can take place at any time of the day and must be accepted at any time between 8am to 8pm, unless agreed otherwise.

If an Order is returned to us because you provided the wrong address, did not accept the Order upon delivery, or failed to retrieve the Order at the designated pick-up point , we may, at our discretion and without prejudice to any other rights:

Store or arrange for the storage of the Goods and will charge you for all associated cost and expenses including, but not limited to, transportation, storage and insurance; and/or
Make arrangements for the delivery of the Goods and will charge you for the cost of such redelivery.
If redelivery is not possible as set out above, you must collect the Goods from our premises and will be notified of this. We can charge you for all associated costs including, but not limited to, storage and insurance.

Unless otherwise agreed in writing, completion and delivery times are a guide only and, whilst we will make every effort to adhere to proposed timescales, time is not of the essence in any contract with you. We will not be liable for any delay in delivery of the Goods that is caused by a circumstance beyond our control or your failure to provide us with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.

It shall be the duty of the Customer immediately on delivery of the goods to make an inspection of them in every respect and to satisfy themselves of their adherence to specification.

We are entitled to withhold delivery of Goods if you are not in good payment standing with us or are subject to a pre-payment agreement.

Claims arising from damage or partial loss of goods in transit must be made in writing to us within ten working days of delivery. If no claim is made within the above stipulated time limits the goods delivered shall be deemed to be in all respects in accordance with the Order.

 

Specific Terms and Conditions for the Customer


You must be familiar with our Terms and Conditions.

You will not use hateful, racist, discriminatory or offensive texts in the book. You will not upload plagiarized content and will use proper source citations where relevant.

You will not hold H-Town Printing responsible for the malfunctioning of any Services offered by H-Town Printing. You will not hold H-Town Printing liable or – in any sense – take legal action against H-Town Printing.

You will not have a book printed and/or published via H-Town Printing if you do not fully own the reproduction or publishing rights, e.g. if the publishing rights are already held by a third party. In the unlikely event you do so, you indemnify H-Town Printing for any consequences this may have and you bear full responsibility and are liable for all resulting issues.

You are responsible for the content of the book. H-town facilitates the printing of your book. In the event of any (legal) proceedings or other allegations against you and/or the book, any and all responsibilities associated with such proceedings fall to you. You will not hold H-town liable in the event of legal action. You shall indemnify H-town against any third-party claim in this context and shall be liable for all damages, including legal costs, suffered by H-town as a result.

If you experience defects in the functionalities offered by us, you will inform us immediately via email.

In case of questions and/or complaints, you will communicate with our staff in a respectful manner, in line with generally accepted moral standards. H-Town Printing reserves the right to terminate communications in the event of abusive language being used against its staff.

When publishing a book, you are the legal publisher of the work and as such fully liable for claims of third parties regarding the publication and reproduction of the work. H-town enables you to have the work printed. You are free to use the name of H-town, for example in the colophon page, assuming it is phrased as follows: “Published and printed via H-town”.


Proofs
H-Town Printing strongly advises you to check proofs of your Work thoroughly – preferably with co-readers – to determine that the book (cover, manuscript and publication information) meets your expectations. No responsibility will be accepted by us for any errors in the final goods where proofs are not corrected.

Customer’s corrections, including alterations to files and the cost of additional samples necessitated by such corrections, will be subject to an additional charge advised at the time the work is submitted by the Customer.

In the case of color work on the inside pages and on the cover, we will endeavor to match the proof and previously printed copies, however, you accept that there may be variation resulting from the nature of the digital print process and factors outside our control.


Acceptance of Goods and Manufacturing Tolerances
During the manufacturing process, we use various printing machines, as such color accuracy may not be possible to 100% and some variations may occur from previous printing runs. We will always do our best to match the colors but you accept that it is not always possible. Color variations will be seen as acceptable and we cannot be held liable for any colors that do not match the proof copy (within reason) or your previous print run. We will do our best to color match your PDF file to our color calibrated screen if there is no proof or previous print run to work with.

All artwork must be supplied to our artwork guidelines. If your artwork does not match the guidelines then we may charge an additional fee to cover the time spent in making your artwork correct for print. The cost for any alterations will be given to you before we amend any files and to give you a chance to amend them to re-send.

While we do everything we can to ensure accurate reproduction of artwork, due to the nature of digital printing, we cannot be held liable for any movement in printing and binding. We work within a tolerance of 3mm and cannot be held liable if the reproduction of your files does not match the PDF artwork by 3mm or under; this includes the spine of your book.

Where possible we make sure any problems that may arise in the manufacturing process will be highlighted to you, however, this is not always possible.

If the work is defective so that you reject it, you must advise us within fourteen working days of delivery, failing which you will be deemed to have accepted the work.

All goods must be fully inspected on delivery and if goods are deemed to be damaged or in boxes that are damaged they should be signed for as such.

If you identify any damages, you must inform us in writing within 7 days of delivery, providing details and where possible images.

 

Purchase of goods and services: Specific Terms and Conditions for the User

The components (i.e. manuscript, cover) of the ordered Work will be printed in the state they were in at the time the Order was placed. Changes to the manuscript or cover files made after the Order has been placed will not be included in the final product. We advise you to check your files carefully before ordering. By extension, if an ISBN for a book is ordered at the same time as the book for which it is meant, the ISBN will not be printed on the cover of the book.

It is not possible to make changes to an Order after it has been placed if it concerns the number of books ordered or the version of the manuscript or cover files being used. All processes are highly automated and book production often starts within 1 hour. The delivery address can usually still be changed within 24 hours of the Order if it contains an error.

Cancelling an Order: an Order cannot be cancelled. The books are produced on demand, the processes are highly automated and the production of the books generally starts within an hour.

Returning an Order: upon placing an Order, you acknowledge your commitment and agreement to purchasing the books and will not file a complaint unless the books are not printed properly. The User accepts that the books are made specifically for the User via printing on demand and the purchased books cannot be returned. H-Town Printing does not accept returns unless the contents of an Order exhibit a demonstrable defect due to an error in printing or shipping.

 

Data Protection
We are compliant with the relevant laws and regulations. Please refer to our Privacy Policy for more information about our data protection.

 

Value-added tax
We reserve the right to charge the amount of any value-added tax payable whether or not included in the estimate/quote. This will be included in your invoice.

 

Variations in Quantity
Every endeavor will be made to deliver the correct quantity ordered. However, some variation is inherent in the print process and it is understood and accepted as reasonable that minor variations are immaterial and that we shall have no liability in respect to such variations.

 

Illegal Matter
We shall not be required to print any matter which in our opinion is or may be of an illegal or libelous nature or an infringement of the proprietary or other rights of any third party.

You shall indemnify and hold us harmless against all claims, demands, costs, expenses (including but not limited to legal costs and disbursements), losses and damages arising from or suffered or incurred by reason of the work it is required to produce pursuant to a customer order being or alleged to be defamatory.

 

Consumers
Nothing in these Terms shall affect your consumer rights.

 

Price Variation
Quotes are based on the current costs of production and materials and are subject to amendment by us on or at any time after acceptance to meet any rise or fall in such costs.

All quotes are valid for 30 days - after 30 days the quote will be regenerated from our online price calculator.

 

Copyright
We may use any artwork or printing produced by ourselves for the purpose of promoting htownprintingandbindery.com. If you do not want us to use your artwork, please let us know.

 

Material supplied or specified by the buyer
Quantities of materials supplied shall be adequate to cover normal spoilage. Any costs incurred as a result of shortages, including re-starting jobs, duplicating masters etc will be charged in addition to the estimated price.

We may reject any paper or other materials supplied or specified by you which we consider unsuitable for production.

We shall maintain a copy of all Electronic Files provided by you to us.
We shall not be responsible for checking the accuracy of supplied input from any Electronic File unless otherwise agreed in writing.

Without prejudice to the clause above, if an Electronic File is not suitable for outputting on equipment normally adequate for such purposes without adjustment or other corrective action, we may either reject the file or charge for any additional costs incurred in taking such corrective action in each case with prejudice to its rights to payment for work done and materials purchased.

 

Material & equipment supplied or specified by the seller
Any material owned or supplied by or on behalf of us in the production of any part of the Goods shall remain our exclusive property.

We reserve the right to retain Electronic Files of printed materials.

 

Full-color printing
We will try our utmost to obtain the best possible color reproduction on your work but variations are inherent in the print process and it is understood and accepted as reasonable that we cannot guarantee an exact match in color.

 

Circumstances beyond the control of either party
Neither party shall be liable for any failure nor delay in performing their obligations where such failure or delay results from any cause that is beyond the reasonable control of that party. Such causes include, but are not limited to; power failure, internet service provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of the party in question.

 

Retention of Title
The Goods remains our property until you have paid for it and discharged all other debt owing to us.

 

Law & Jurisdiction
This Agreement shall, to the fullest extent enforceable under applicable law, be interpreted and enforced exclusively in accordance with the laws of the State of Texas and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction and venue of such courts for all purposes of the State of Texas.

 

Severability
If one or more of these Terms and Conditions is found to be unlawful, invalid or otherwise unenforceable, that/those provisions shall be deemed severed from the remainder of these Terms and Conditions (which will remain valid and enforceable).

 

Variation of Terms & Conditions
These terms and conditions may be amended from time to time. The latest version of these terms and conditions may be accessed via the website.

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